FAQ Help Center
Welcome to our FAQ page, where we answer the most common questions to guide you on your bridal journey. We’ve compiled a comprehensive list of inquiries we often encounter, covering everything from gown selection to appointment bookings. If you don’t find the answer you’re looking for, feel free to get in touch with our dedicated team. Your experience with us is our top priority, and we’re here to ensure your every question is met with a helpful response.
popular questions
Yes, one of the things that makes us unique is that we want each bride to experience an exceptional experience, and to provide a dedicated service to our brides to help them bring their vision to life, it is important that we operate By Appointment Only.
We accomodate our brides by offering after hours appointments throughout the week, and appointments throughout the day on the weekend.
Yes, we do. Our Signature 90-Minute Bridal Styling Experience is $65 and include a personalised styling consultation, an expert bridal stylist, exclusive use of the boutique, prosecco and chocolates, and an extended 90-minute appointment.
We also offer complimentary return appointments for brides who wish to revisit their favourite gowns before making a final decision. These sessions are 45 minutes and are designed for brides who are ready to choose between a select few styles. If you feel you need more time or would like to explore additional gowns, you’re welcome to book another Signature 90-Minute Bridal Styling Experience.
Your initial appointment will be 90 minutes. Returning to try on gowns for a 2nd time, just to make sure you’ve found the one? The appointment length is 45 minutes. Dress collection appointments are 30 minutes.
Yes, we ask that if you do need to cancel or reschedule your appointment, where possible, please give 48 hours notice. If less than 48 hours is provided or you are a no-show, the appointment fee paid will be non-refundable. Please call us on 0431 197 674 or email us at hello@theboutiquecairns.com.au if you need to cancel or reschedule.
We suggest bringing along your nearest and dearest so that your appointment is special and not overrun with opinions. We ask that you bring no more than 4 additional guests (4 guests, plus the bride, 5 in total). We kindly ask that children due not attend the appointments.
During your appointment there is generally time to try on between 4 – 5 gowns. This does depend on your preferences and the time that you take, so we are guided by you. We do stick to our appointment times so that we honour all of our brides time. Your appointment includes consultation, browsing time, trying on time, and final purchasing time.
We have gowns sized from an Australian size 10 – 20. Please note bridal sizes differ from everyday sizing. We only have one sample of each dress and understand that it can be challenging to visualise your ideal size, colour and accessories. Please don’t worry! This is what we are here for, we will find a creative solution to help you visualise how your gown will look.
Our designers offer the option to order a range of sizes to suit you.
If you are concerned about out sample sizes or have any questions, please contact us before your appointment and we will happily guide you through any questions your may have.
Our dresses are priced from $2700 to $6000. Most of our gowns do sit in the $3000-$5000 range. We have chosen to work with designers who only produce quality gowns and have exceptional craftsmanship. You are guaranteed to get a quality gown, made of high quality materials. All of our gowns are ‘made to order’ and once ordered our dresses take 5-8 months to arrive. If you have a particular price range, let us know and we will do our best to guide you.
We recommend anywhere from 12 months before your wedding date. As dresses are made to order they can take 5-8 months to arrive. You will be advised at the time of purchase the estimated time it will take for your dress to arrive in store. We can cater for shorter time periods depending on the dress you choose and our designers timelines for rush orders. Occasionally, we are able to speak with our Designers to find a ‘Ready to Wear’ option for you. Usually, rush orders and ready to wear options do attract an additional fee set by the designer.
To get the best out of your experience you will need to choose your nearest and dearest to come along to your appointment, wear a strapless nude coloured bra and underwear if you can, and please make sure you are wearing no or limited fake tan or any makeup for your appointment. This helps us keep our gowns clean. You will not require any shoes as we have a step that you will be able to stand on.
Absolutely, our bridal stylist is your dedicated stylist who will be there to help you in and out of the gown, as well as make any adjustments before you walk out to your Bride Tribe.
Once you have made your selection, a deposit of 50% is required to order your wedding gown, and the final balance is required when your dress arrives in the Boutique. Any accessories that you purchase require full payment for these at the time of ordering.
Yes, we do. We offer the option to pay a 33% deposit, and then a monthly direct debit over 6 months (or the time it take for the gown to arrive). There is a 1.1% transaction fee +40c per each transaction. We also offer Afterpay (also known as Clearpay), if using Afterpay, you will need to pay the full amount of your gown and any accessories plus a 6% Afterpay fee, you’ll need to advise us if you’re using Afterpay as the processing method is slightly different.
Many of our dresses have customisation options, we will discuss this with you during your appointment. There are fees involved with the customisation, and sometimes we will require approval from the designer for the customisation before we can say yes in store. We will keep you informed and discuss this during your appointment.
Yes, in fact you will be able to try on many of the accessories that we have at the time of your appointment.
If there are any sales or promotions we will advertise these on our social media accounts, as well as emails to our VIP Bride Tribe group.
Yes, we allow you to take photos of the dresses that you try on. However, at times there may be dresses from designers that are being ‘previewed’ and haven’t been released to the public, in this instance images cannot be taken. We will advise you if this is the case during your appointment.
We are exclusively a retailer for our designers so we do not do alterations. We can recommend some fabulous seamstresses though and will provide you with their details once you purchase your gown.
Regrettably, returns or exchanges cannot be accommodated for any dresses, accessories or sample items. After you’ve placed your order for a dress or accessories, it enters the production phase, and consequently, cancellations are not possible, necessitating full payment. All sales are FINAL.
Our dresses undergo meticulous inspections by both our designers and our team upon arrival at the boutique. You’ll also have the chance to try on and thoroughly examine your dress before it leaves our boutique. Please be aware that once your gown has left our premises, we cannot assume responsibility for any potential damages.